1. It is recommended for all coaches to use a browser with spell check built in.
TRUE
FALSE
2. Clients cannot select a Coach based on the language they speak.
TRUE
FALSE
3. You only receive Success Coach earnings from clients who pay their Ad Platform fees.
FALSE
TRUE
4. To run for president, what must you do?
None of the selections
All selections
Become a top earner on the Leaderboard
Be a success coach
5. Support Tickets are for
Making a compliant about the President or your coach
Reporting general dislikes or suggestions about the site
Requesting help from the empowr team for issues the Success Coach cannot resolve
Issues you do not have the time to resolve, or if you don't want to bug your Success Coach Supervisor with.
6. If your messages have been audited and "Needs Improvement"
The message will be in yellow
None of the selections
You should follow up immediately with the client to improve or correct your information
All selections
7. In order to receive an SC bonus, you must first be in the top 75% of....
Communication Quality
Client Success
Client Happiness
None of the selections
8. Clients can share their balance with Success Coaches by:
all Success Coaches have access with or without client permission
giving them written permission
submitting a ticket
scrolling to the bottom of any message with the SC and checking to allow it
9. Clients can change their Success Coach by:
Clicking on "Ask Me" and then clicking on "Choose a new Success Coach"
They cannot change their Success Coach
Calling empowr
Submitting a ticket
10. The Client Success Rating is based on:
how quickly on average you respond to clients
how well your clients rate you
how well your clients rate the platform in their monthly surveys
how often your client hits their Daily Goal in a given month
11. Success Coaches can set the maximum number of clients they would like to be assigned. The default is set for:
100 new students daily
35 new students daily
0 new students daily
10 new students daily
12. What is a great resource for Coaches?
Facebook
Your memory
The internet
The Learning Center
13. Approved Ads should have at least how many search terms (tags)?
None of the selections
ten
Two
Four
14. Building trust with your clients is important because
None of the selections
Then you can get them to buy your products exclusively
You can effectively guide them towards achieving their goals
It's not really that important
15. To stay within the Success Coach program, Success Coaches must maintain an average client rating of:
7
9
8
10
16. In order to allow citizens to try out a Daily Earnings option, they...
are entitled to a free 30-day trial of any earnings option
none of the selections
must commit to one option for 1 year
are charged upfront for each option
17. Your Success Coach Earnings come out of your clients' earnings.
FALSE
TRUE
18. As a Success Coach you earn 10% for clients who have been on the site for less than 90 days.
FALSE
TRUE
19. If your client is new to empowr, and they are expressing doubt, you should:
Prove to them that you've cashed out before
Tell them that they are wrong
None of the selections
Listen to their concerns, help them to strategize, and educate them
20. Who can run to be the President of empowr?
empowr corporate office staff
Citizens who have been active on empowr for a minimum of 6 months
Those with college degrees
Success Coaches
21. As a Success Coach, you should edit Ads as quickly as possible - don't worry about mistakes. It's more important for them to be done.
FALSE
TRUE
22. Which statement is true about earning as a Success Coach?
Your client has to pay you a monthly fee.
None of the selections
As a Success Coach, your earnings do not take away from your clients' earnings.
Your earnings come from your clients' balance.
23. You can answer client messages from:
Only your inbox
None of the selections
From your personal email account
Either your inbox or Success Coach Client Center
24. All ads must...
All selections
have four search terms
not have slang of any sort
have proper grammar
25. You must maintain an 80% ad moderation rate
TRUE
FALSE
TRUE
FALSE
2. Clients cannot select a Coach based on the language they speak.
TRUE
FALSE
3. You only receive Success Coach earnings from clients who pay their Ad Platform fees.
FALSE
TRUE
4. To run for president, what must you do?
None of the selections
All selections
Become a top earner on the Leaderboard
Be a success coach
5. Support Tickets are for
Making a compliant about the President or your coach
Reporting general dislikes or suggestions about the site
Requesting help from the empowr team for issues the Success Coach cannot resolve
Issues you do not have the time to resolve, or if you don't want to bug your Success Coach Supervisor with.
6. If your messages have been audited and "Needs Improvement"
The message will be in yellow
None of the selections
You should follow up immediately with the client to improve or correct your information
All selections
7. In order to receive an SC bonus, you must first be in the top 75% of....
Communication Quality
Client Success
Client Happiness
None of the selections
8. Clients can share their balance with Success Coaches by:
all Success Coaches have access with or without client permission
giving them written permission
submitting a ticket
scrolling to the bottom of any message with the SC and checking to allow it
9. Clients can change their Success Coach by:
Clicking on "Ask Me" and then clicking on "Choose a new Success Coach"
They cannot change their Success Coach
Calling empowr
Submitting a ticket
10. The Client Success Rating is based on:
how quickly on average you respond to clients
how well your clients rate you
how well your clients rate the platform in their monthly surveys
how often your client hits their Daily Goal in a given month
11. Success Coaches can set the maximum number of clients they would like to be assigned. The default is set for:
100 new students daily
35 new students daily
0 new students daily
10 new students daily
12. What is a great resource for Coaches?
Your memory
The internet
The Learning Center
13. Approved Ads should have at least how many search terms (tags)?
None of the selections
ten
Two
Four
14. Building trust with your clients is important because
None of the selections
Then you can get them to buy your products exclusively
You can effectively guide them towards achieving their goals
It's not really that important
15. To stay within the Success Coach program, Success Coaches must maintain an average client rating of:
7
9
8
10
16. In order to allow citizens to try out a Daily Earnings option, they...
are entitled to a free 30-day trial of any earnings option
none of the selections
must commit to one option for 1 year
are charged upfront for each option
17. Your Success Coach Earnings come out of your clients' earnings.
FALSE
TRUE
18. As a Success Coach you earn 10% for clients who have been on the site for less than 90 days.
FALSE
TRUE
19. If your client is new to empowr, and they are expressing doubt, you should:
Prove to them that you've cashed out before
Tell them that they are wrong
None of the selections
Listen to their concerns, help them to strategize, and educate them
20. Who can run to be the President of empowr?
empowr corporate office staff
Citizens who have been active on empowr for a minimum of 6 months
Those with college degrees
Success Coaches
21. As a Success Coach, you should edit Ads as quickly as possible - don't worry about mistakes. It's more important for them to be done.
FALSE
TRUE
22. Which statement is true about earning as a Success Coach?
Your client has to pay you a monthly fee.
None of the selections
As a Success Coach, your earnings do not take away from your clients' earnings.
Your earnings come from your clients' balance.
23. You can answer client messages from:
Only your inbox
None of the selections
From your personal email account
Either your inbox or Success Coach Client Center
24. All ads must...
All selections
have four search terms
not have slang of any sort
have proper grammar
25. You must maintain an 80% ad moderation rate
TRUE
FALSE
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